Shipping policy

At Fido’s Bistro, we are committed to delivering your pet supplies quickly and efficiently. Please review our shipping policy for important details about processing times, shipping methods, and more.

Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • During peak seasons or promotional periods, processing times may extend by an additional 1–2 business days.

Shipping Methods and Delivery Times
We offer the following shipping options:

  • Standard Domestic Shipping: Delivery within 3–7 business days.
  • Express Domestic Shipping: Delivery within 1–3 business days.
  • International Shipping: Delivery within 7–14 business days, depending on the destination.

Shipping Costs

  • Shipping fees are calculated at checkout based on the destination, order weight, and shipping method selected.

Tracking Your Order
Once your order is shipped, a confirmation email with a tracking number will be sent to you. Use this number to monitor your shipment’s progress online.

International Shipping

  • We proudly ship to a variety of international destinations.
  • Please note that customers are responsible for any customs duties, taxes, or additional fees required by their country. These charges are not included in our shipping rates.

Lost or Damaged Packages
Fido’s Bistro is not liable for packages lost or damaged during transit. However, if you experience any issues, please contact us at Info@fidosbistro.com within 7 days of delivery, and we will work with the carrier to resolve the matter.

Address Changes

  • Ensure your shipping address is accurate during checkout.
  • If an update is needed, please contact us immediately at Info@fidosbistro.com. Changes may not be possible once the order has shipped.

Delivery Issues
If your package is marked as delivered but you cannot locate it, please:

  1. Check with household members or neighbors.
  2. Look in secure areas where the package may have been placed.
  3. Contact the shipping carrier directly.
    If further assistance is needed, reach out to us at Info@fidosbistro.com.

Additional Information

  • Orders returned due to an incorrect address may incur additional shipping fees.
  • Shipping times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or customs processing.

For any additional questions, please contact us at Info@fidosbistro.com. We’re here to help!